Returns & Exchanges
At Rue de Verneuil, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange your items within 14 days of receipt, provided they are in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is unworn and protected for transit.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home collection.
Receive Your Refund
Once our atelier inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing