Frequently Asked Questions
Everything you need to know about your Rue de Verneuil experience.
Where are Rue de Verneuil products manufactured?
All our bags and accessories are proudly designed and handcrafted in France, ensuring the highest standards of Parisian craftsmanship and quality.
How long does international shipping take?
We offer worldwide shipping via premium carriers. Orders typically arrive within 3-5 business days for Europe and 5-8 business days for the rest of the world.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags and packaging intact to be eligible for a refund.
How should I care for my canvas bag?
To maintain the longevity of your bag, we recommend spot cleaning with a soft, damp cloth and mild soap. Avoid machine washing or prolonged exposure to direct sunlight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, modifications or cancellations can only be made within one hour of placement by contacting our customer service team.